Terms & Privacy
Terms & Conditions
FOB
FOB Destination via United Parcel Service, ground only. Emergency, expedite and other orders requiring special handling will be FOB origin.
PAYMENT TERMS
Net ten (10) days
RETURN GOODS POLICY
The customer should notify their MPR salesperson immediately if product received is not what was ordered. A Return Goods Authorization (RGA) number will be issued and instructions given to return incorrect shipment.
- Full credit for shipment, if return is due to our error, and product is returned within 30 days
If a customer ordered product(s) in error or does not want to keep the product(s) ordered, the customer should notify their MPR salesperson of the intended return. The customer will be issued a Return Goods Authorization (RGA) number and receive instructions on how to return the product(s). The following restocking percent will be assessed:
- Returns within 30 days of delivery 15%
Returns 31 to 60 days of delivery 20%
Please note the following:
- Credit for sterile packaged products, only if returned in the original, unopened, undamaged shelf package
- Products that are damaged or custom made cannot be returned
- Products that are a special order cannot be returned
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Privacy Policy
MPR Orthopedics is dedicated to protecting your data privacy and safety. We want to be completely transparent about how we use it - this policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also outlines your choices and rights regarding this data, so please read it carefully to be fully informed.
WHAT INFORMATION WE COLLECT AND WHY
When you shop on mprorthopedics.com, we will ask for the following information. This information is necessary to collect payment, process and ship your order, and to communicate with you about the status of your order.
Your Name
Company Name
Facility Name
Shipping & Billing Address
Email Address
Phone number
Payment details
You have the option during checkout to create an account with mprorthopedics.com. If you choose to create an account, we will create a profile containing your order history and stored addresses for easy access. All your order history is stored within our system, so creating an account simply provides you with access to that information.
When you sign up for our email newsletter, we will ask for your email address.
You can choose to stop receiving MPR Orthopedics emails at any time, by clicking "unsubscribe" in any MPR Orthopedics marketing email.
When you contact our Customer Service team via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services.
When you visit mprorthopedics.com, the following technical information will be collected, to protect your data and our website. We also use this information to improve your shopping experience, the products, and the services provided.
IP address
Your browser type
Your operating system
We also use cookies for a variety of reasons, most importantly to distinguish you from other users of our website and to help us compile aggregate statistics about the usage of our website. We also use cookies to help us provide you with a positive experience when you browse our website, help improve our content, and to personalize your visit.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about new products, promotions, or other updates.
HOW WE GET YOUR CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
We reserve the right to modify this privacy policy at any time, so please review it frequently. We will post any change to this page. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at info@mprorthopedics.com, or by mail at:
MPR Orthopedics
917 Lone Oak Road, Ste. 1000
Eagan, MN 55121-2266
The last update to this policy was December 17, 2021.